MAD

Adolfo Suárez Madrid–Barajas Airport

Madrid, Spain

ICAOLEMDElev1,998 ft
The Verdict
59/100Could be worse (but not by much)

Passengers have noticed — and they're not happy about it. At least the trend is improving.

Ranked #11 of 42 airportsBased on data from 2000–2026
Operational25%
79Actually decent
Sentiment25%
28Dire
Infrastructure15%
77Actually decent
Sent. Velocity15%
61Passable
Connectivity10%
65Passable
Operator10%
50Passable

Carbon Accreditation

Level 3/7Optimisation
2024

Engaging stakeholders on Scope 3 emissions

What People Think

MAD: solidly in the 'could be worse' category.

3.7Avg Rating / 10
300
ReviewsSkytrax 300
20%Positive
SKYTRAX STARS:★★★★
☆☆☆☆skytrax
Feb 2026

I arrived at the airport at 10:30 am for a 1:15 pm flight. After taking the train to Terminal 4S I got off the train to find myself in a mass of peopl...

★★★★skytrax
Jan 2026

✅ Trip Verified | The airport is beautifully designed. Check in was done by lovely Iberia representatives. Security was well organized and smooth. The...

☆☆☆☆skytrax
Dec 2025

✅ Trip Verified | Arrival traffic and departure traffic are on one approach so car and bus bottle neck-make getting there on time difficult. There i...

☆☆☆☆skytrax
Nov 2025

✅ Trip Verified | Nobody spoke English to me, nobody cared to help me and they either looked away if you asked for help or they just stared you in th...

☆☆☆☆skytrax
Oct 2025

✅ Trip Verified | Very poor services, extremely rude employees especially the tax free officers and the scanner officers, unhelpful and with huge atti...

Sentiment Trajectory (20092025)+0.22 over 16 years
Then: 3.1/5 (17 reviews)Now: 3.3/5 (11 reviews)
Positive20%
Neutral34%
Negative46%
Queuing
2.8
Cleanliness
3.5
Staff
2.7
Food & Bev
2.5
Wifi
Wayfinding
3.1
Transport
3.5
Shopping

The Numbers

24.4MPassengers (2000)
-28.0%YoY Growth

24.4M passengers in 2000 — still 61% below the 2019 peak, though up 48% from the 2020 COVID crater.

16.1MInternational (66%)
8.3MDomestic (34%)
Passenger History

Lounges

10 available
Cibeles
Terminal 1
priority pass
GettSleep
Terminal 4
priority pass
Madrid Adolfo Suarez-Barajas Airport Lounge Guide
priority pass
Neptuno Lounge
Terminal 4
priority pass
Olivia & Bellota
Terminal 4
priority pass
Pannus
Terminal 3
priority pass
Plaza Mayor
Terminal 4
priority pass
Puerta de Alcala
Terminal 2
priority pass
Puerta Del Sol
Terminal 3
priority pass
Soho
Terminal 4
priority pass

Tardiness Report

2014/12–2014/01 · 0 flights
Flights Delayed
Avg Delay

Where You Can Escape To

263 routes · 6 regions · Top: Barcelona International Airport (655/mo)
Europe10
Barcelona International Airport (BCN)655
Leonardo Da Vinci (Fiumicino) International Airport (FCO)625
Paris-Orly Airport579
London Heathrow Airport (LHR)576
Amsterdam Airport Schiphol (AMS)500
Brussels Airport429
Francisco de Sa Carneiro Airport (OPO)426
Palma De Mallorca Airport (PMI)419
Frankfurt am Main International Airport369
Munich International Airport (MUC)343

The Runway Report

4 Runways
14L/32R11,483ft × 197ft · ASP · Lighted
14R/32L13,084ft × 197ft · ASP · Lighted
18L/36R11,483ft × 197ft · ASP · Lighted
18R/36L14,271ft × 197ft · ASP · Lighted

The Backstory

ACI Service Quality Awards

None recorded. A clean record — in the worst sense.