LHR

London Heathrow Airport

London, United Kingdom

Operated by Heathrow Airport Holdings

Opened1946ICAOEGLLElev83 ft
The Verdict
66/100Surprisingly not awful

At least the trend is improving.

Ranked #3 of 42 airportsBased on data from 1986–2026
Operational25%
78Actually decent
Sentiment25%
42Painful
Infrastructure15%
62Passable
Sent. Velocity15%
80Actually decent
Connectivity10%
93Suspiciously good
Operator10%
55Passable

Carbon Accreditation

Level 6/7Transition
2024

Paris-aligned reductions + offsetting residuals

What People Think

LHR: where even the delays feel civilized.

4.3Avg Rating / 10
1,571
ReviewsSkytrax 1571
24%Positive
SKYTRAX STARS:★★★★☆
★☆☆☆☆skytrax
Jan 2026

✅ Trip Verified | I traveled through Terminal 3 in January 2026 and had an appalling experience with security that nearly caused my family to miss o...

★☆☆☆☆skytrax
Dec 2025

✅ Trip Verified | Delayed flight due to congestion around Heathrow. Food and drink quite expensive in T2.

★☆☆☆☆skytrax
Dec 2025

Worst transit place ever! We were blocked at Terminal 5 with no way to get out having a useless 20€ ETA Visa application. No smoking area, no outdoor...

★☆☆☆☆skytrax
Nov 2025

Changing terminal with a city type bus inside an airport is uncomfortable and nonsense. They need to connect terminals and change the type of buses....

★★★★☆skytrax
Sep 2025

✅ Trip Verified | Terminal 4 is nearly 40 years old and though refurbished a few years ago is still showing its age. Landside (ie before passport co...

Sentiment Trajectory (2010–2024)-0.52 over 16 years
Then: 4.0/5 (84 reviews)Now: 3.5/5 (22 reviews)
Positive24%
Neutral32%
Negative44%
Queuing
2.6
Cleanliness
3.5
Staff
2.9
Food & Bev
2.7
Wifi
—
Wayfinding
3.5
Transport
3.6
Shopping
—

The Numbers

31.7MPassengers (1986)
-9.7%YoY Growth

31.7M passengers in 1986 — still 61% below the 2019 peak, though up 63% from the 2021 COVID crater.

Passenger History

Lounges

12 available
Blush Lounge by Plaza Premium Group
Terminal 4
priority pass
Club Aspire Lounge
Terminal 5
priority pass
Clubrooms LHR Terminal 3 - Additional Fee Applies
Terminal 3
priority pass
Evergreen Bar & Restaurant
Terminal 3
priority pass
My Lounge
Terminal 3
priority pass
No1 Lounge Heathrow
Terminal 3
priority pass
No.1 Lounge Heathrow T2
Terminal 2
priority pass
Plaza Premium Lounge
Terminal 2
priority pass
Plaza Premium Lounge
Terminal 3
priority pass
Plaza Premium Lounge
Terminal 4
priority pass
Plaza Premium Lounge (Terminal 5 Departures)
Terminal 5
priority pass
The Globe Pub & Kitchen
Terminal 5
priority pass

Tardiness Report

2014/12–2014/01 · 0 flights
—Flights Delayed
—Avg Delay

Where You Can Escape To

British Airways·Hub
Virgin Atlantic·Hub
199 routes · 6 regions · Top: Dublin Airport (323/mo)
Europe10
Dublin Airport323
Geneva Cointrin International Airport319
Amsterdam Airport Schiphol (AMS)317
Frankfurt am Main International Airport288
Madrid Barajas International Airport (MAD)275
Zurich Airport266
Munich International Airport (MUC)235
Glasgow International Airport203
Copenhagen Kastrup Airport (CPH)201
Edinburgh Airport194

Ground Transport

MMetro
RRail
TTram
BBus

Direct rail connection to terminal

The Runway Report

2 Runways
09L/27R12,799ft × 164ft · ASP · Lighted
09R/27L12,001ft × 164ft · ASP · Lighted

The Backstory

1946
Opened
History===Third runway and terminal expansion=== thumb|Heathrow airport roads and terminals expansion layout There is a long history of expansion proposals for Heathrow since it was first designated as a civil airport. Following the cancellation of the Mapl...
ACI Service Quality Awards
2013🥇
1stBest Improvement
2011🥇
1stBest Improvement